How frustrating it is when companies lie to you. I feel it would be much better if they would level with you about the product they are selling. Instead, what you get are frequent assurances that you are getting one thing when you are getting another – almost universally an inferior ‘other.’ Take broadband speeds. Companies claim in glossy ads that you are getting certain speeds when in actual fact you are getting a fraction. I say, let me know exactly what I am getting and then let me make a well considered decision about whether to buy or not.